Got Questions? We Have Answers

We at HealX Physio & Rehab help you manage pain, recuperate from an injury and improve your overall well-being through expert physiotherapy, medical acupuncture, massage therapy, cupping therapy, pelvic floor therapy, shockwave therapy and personalised recovery programs.

No, you do not need a doctor's referral to visit our clinic. However, some insurance plans may require a referral for complete coverage. Our advice is to check with your insurance provider beforehand.

At HealX Physio & Rehab we treat a wide range of musculoskeletal conditions such as back pain, neck pain, sports injuries, post-surgery rehabilitation, arthritis, and chronic pain conditions. Our experts specialise in orthopedic, neurological, and sports physiotherapy.

For your very first session, we will assign you a therapist who will assess your condition, discuss your symptoms, and design a tailored treatment plan suited to your needs.

For your first appointment, you need to carry your ID, insurance information, any relevant medical reports or imaging results if available, comfortable clothing, and a list of your current medications.

The number of sessions will vary depending on your condition, severity, and individual response to treatment. We will create a personalised treatment plan for you and adjust it regularly after assessing your progress.

Yes. We at HealX Physio & Rehab provide acupuncture services to relieve pain, reduce muscle tension, and promote natural healing in the body.

Yes, absolutely. We have qualified acupuncturists who use sterile, single-use needles to perform the treatment. This makes it very safe with minimal side effects.

It does not hurt but some patients can experience minimal discomfort. You will feel a slight prick when needles are inserted, followed by a dull ache or tingling sensation.

The frequency of you getting a massage entirely depends on your condition. We recommend attending weekly sessions for therapeutic purposes and decreasing as you improve.

Yes, absolutely. In fact, prenatal massage is highly beneficial for mothers. Our expert therapists will offer safe massaging techniques for pregnant women.

This treatment treats mechanical disorders of the musculoskeletal system, especially that of the spine. It helps your muscles relax and induces a calming aftereffect.

Yes. Since chiropractic treatment depends on spinal manipulation, you may hear popping or cracking sounds. However, this is completely normal as it indicates the release of gas bubbles in the joints.

Cupping therapy is an age-old form of alternative medicine that uses cups made from glass, plastic, or silicone to create suction on the skin, drawing blood to the surface. This promotes natural healing by reducing inflammation, increasing blood circulation, and relieving muscle tension.

Cupping therapy will leave temporary circular marks that will eventually fade within 3 to 7 days. These marks indicate improved blood flow to the area, releasing tension and promoting healing.

Pelvic floor therapy strengthens and restores control of pelvic muscles, improving your bladder control, reducing pelvic pain, helping in postnatal recovery, and enhancing the overall pelvic function.

The results will depend on the condition you have and your individual response to treatment.

At HealX Physio & Rehab, we specialise in sports physiotherapy. Our experts will closely work with you to treat and alleviate your pain, help you regain strength and mobility and ensure you are back on the track.

Absolutely. Physiotherapy can relieve chronic pain through targeted exercises, manual therapy, and posture correction.

Our post-operative physiotherapy programs help patients recover mobility and strength after surgeries like joint replacements or ligament repairs.

If you combine our acupuncture services with physiotherapy then it will greatly improve your blood circulation, reduce inflammation, and accelerate muscle recovery.

At HealX Physio & Rehab, our typical physiotherapy sessions last anywhere between 30 and 60 minutes. However, this depends on your treatment plan and recovery stage.

Yes. We provide rehabilitation programs for workplace injuries to restore movement and prevent recurring strain. Our aim is to help our patients recover completely so that you can get back on their feet by themselves.

Yes! At HealX Physio & Rehab, we offer telehealth physiotherapy service for patients who cannot visit our clinic. This service is carried out by secure video conferencing, where patients are treated remotely from the comfort of their homes.

One you already have! Just use a computer with a camera and microphone or simply your smartphone to opt for our remote care services. Before the session, we will give you instructions on how to access our secure platform.

For many conditions, yes it is equally effective. Although some hands-on techniques may be limited, we will adapt treatments and provide guidance for self-management.

Yes. Our experts specialise in pelvic floor and postnatal physiotherapy to support women’s recovery and wellbeing.

Absolutely. Cupping therapy is a tried and tested method, commonly used to relieve tension, stiffness, and pain in the back, shoulders, and neck.

Of course. Our tailored programs help seniors enhance strength, flexibility, and balance for better daily movement.

Yes. We at HealX Physio & Rehab offer personalised rehab plans to help patients recover safely after accidents or physical trauma.

Yes. We have expert orthotists who will create custom-fitted braces and splints, designed specifically according to your measurements.

The duration of wearing our braces and splints depends on your condition and type of the device. Our therapists will provide specific instructions based on your needs and recovery progress.

Yes. All our braces and splints are covered by insurance. However, you should always check in with your insurance provider for good measure.

No. You may experience some mild discomfort during treatment, but this will subside very quickly. The intensity of shockwaves can also be adjusted to ensure your comfort.

You will see some temporary side effects such as mild bruising, redness, or swelling of the skin near the targeted area. These typically will resolve within 24 to 48 hours.

The vestibular rehabilitation therapy usually takes 6 to 8 weeks to show effective results. However, some patients may need longer treatment depending on the severity of their condition.

Yes. We will provide a home exercise program which will be tailored to your specific needs and conditions.

Yes. At HealX Physio & Rehab, we have a team of licensed and experienced physiotherapists who are fully qualified, registered, and experienced in diverse rehabilitation techniques.

At HealX Physio & Rehab, we are committed to making your recovery process as smooth as possible - both physically and financially. Therefore, we accept WSIB claims, Motor Vehicle Accident (MVA) claims, and offer direct billing for most extended health care (EHC) plans.

You can get in touch with us at HealX Physio & Rehab by calling us, dropping an email or simply by sending us a message through our website.